WE PROCESS RETURNS FOR UP TO 14 DAYS AFTER YOUR ORDER ARRIVES. PRIOR TO ORDERING OUR PRODUCTS, PLEASE TAKE A MOMENT TO ENSURE SIZING IS APPROPRIATE. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT, INCLUDING HANG TAGS AND ORIGINAL PACKAGING.
MAKE A RETURN OR EXCHANGE
TO REQUEST A RETURN OR EXCHANGE, PLEASE SEND US AN EMAIL AT INFO@HEAT.CC WITH THE FOLLOWING INFORMATION :
- CONTACT INFORMATION
- ORDER NUMBER
- REASON FOR RETURN OR EXCHANGE
PLEASE ALLOW US AT LEAST 2 WEEKS FOR YOUR RETURN OR EXCHANGE TO BE PROCESSED.
AFTER COORDINATING YOUR RETURN OR EXCHANGE WITH US, PLEASE MAIL YOUR PRODUCT TO:
KINEMATIC INDUSTRIES
103A JALAN AMINUDDIN BAKI
TAMAN TUN DR ISMAIL
60000 KUALA LUMPUR
MALAYSIA
YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM.
REFUNDS (IF APPLICABLE)
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE PROCESSED YOUR ITEMS AND NOTIFY YOU OF APPROVAL OR REJECTION OF YOUR REFUND. IF YOU ARE APPROVED, YOUR REFUND WILL BE PROCESSED AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR ORIGINAL METHOD OF PAYMENT WITHIN A WEEK.
EXCHANGES (IF APPLICABLE)
WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED.